TABLE OF CONTENTS
Am I Eligible for a Refund?
- Unminted Domains
Unminted domains purchased within the last 14 days can be refunded as store credit or back to the original payment method.
- Minted Domains
Minted domains purchased within the last 14 days with fiat, upon review, can be refunded as store credit or original payment method, as mentioned in the refunds section of our Terms of Use. The refund will be issued only after we receive the domain back. If the domains were purchased using a cryptocurrency the refund period is only 5 days and all crypto purchases can only be refunded with USDC (ERC20).
- Purchases made with Promo Credits (Airdrop)
Purchases with Promo Credits are non-refundable regardless of when they were purchased or the status of the domain - unless the domain purchased was supposed to be a protected domain.
Submit a Refund Request
If the above applies, click on Submit a Support ticket at the bottom of this page.