Am I eligable for a refund?

Am I Eligible for a Refund?

Note: Only the purchase price of your order will be refunded; any claims, fees, blockchain fees, or other related fees/costs will not be refunded. Refunds will be in Store Credit unless specified otherwise. 

Please note, domains ending in .eth and .com + their renewals are not eligible for a refund.

Domains

• Unclaimed Domains
  Unminted domains purchased within the last 14 days with fiat, upon review, can be refunded as Store Credit or original payment method, as mentioned in the refunds section of our Terms of Use. The refund will be issued only after we receive the domain back. If the domains were purchased using a cryptocurrency the refund period is only 5 days and all crypto purchases can only be refunded with USDC (ERC20). Please note, domains ending in .eth and are not eligible for a refund.

  
  

• Claimed Domains
  Claimed domains purchased within the last 14 days with fiat, upon review, can be refunded as Store Credit or original payment method, as mentioned in the refunds section of our Terms of Use. The refund will be issued only after we receive the domain back. If the domains were purchased using a cryptocurrency the refund period is only 5 days and all crypto purchases can only be refunded with USDC (ERC20). Please note, domains ending in .eth and .com are not eligible for a refund.

  
  

• Purchases made with Promo Credits
  Products purchased with Promo Credits are non-refundable regardless of when they were purchased or the status of the domain.

  
  

• Subdomains
  Domains that have produced subdomains are non-refundable, as are the subdomains themselves. 

  
  

• .coin Domains
  .coin domains can be returned for credit via unstoppabledomains.com/refund. You can also reach out to support@unstoppabledomains.com

  
  

• Leading/Ending Hyphen Domains
  Domains where the first character is a hyphen (-) are eligible for a refund outside of our 14-day refund policy for Store Credit or back to the original payment method. If minted, the refund will be issued only after we receive the domain back.

• .eth products

             .eth product purchases are not eligible for refunds.

• DNS domains

             DNS domains such as .com and .pw domains along with any other DNS domains are not eligible for refunds.

Self-serve domain refunds

If you have not yet claimed your domain to your own wallet, you can get a store credit refund without needing to contact support. Please go to unstoppabledomains.com/domains, locate the domain and click "Return": 

Then, confirm the amount and click "Refund for credits":

Submit a Refund Request

For all other refund queries, please email support@unstoppabledomains.com